When the Covid 19 pandemic broke out in early 2020, everything had to happen very quickly. Protective masks were produced, PCR and rapid tests developed and free citizen testing offered at testing centres. And then finally came the long-awaited Corona vaccination. In the course of this, vaccination centres were opened alongside the existing test centres, which had to store and manage the data of many patients - including in a large city in central Germany, which has been one of our clients since May 2021.
Test centres were set up and it was clear that the bureaucratic effort could not be managed without digital help. Patient data had to be recorded, test results entered and finally sent to people by email. The client therefore procured over 100 Samsung tablets, which were used in the centres. Now it turned out that it was difficult to keep track of where and when which tablets were in use without an overarching administrative structure. Data protection concerns also became louder: without additional protective measures, patients' data could be leaked.
When the vaccination centres were set up, tablets were purchased. The overarching structure was provided by our Mobile Device Management (MDM) system - MobiVisor ensured the quick management of the end devices and thus prevented security risks. With the help of the single-app mode, users of the end devices could no longer quit or leave the predefined applications and configurations of the MDM no longer allowed the use of unauthorised WLAN networks, for example. Policies dictated the way of use and applications that endangered security could be blocked. In the case of the Corona test apps, it was also possible to ensure that the digital test results could not be manipulated.
On the spot with support
The client particularly appreciated the easy set-up of the devices, as well as the flexibility and scope of functions and configurations. The simplicity of operation was also a great support: in times when everything had to be done quickly and was uncertain, any help was a huge relief. During set-up, our support was therefore always on hand, advising on questions and always standing by in the event of errors. In addition, both Android and Apple devices had to be managed: to the positive surprise of the customer, this could also be ensured by our software, because this also resulted in a great relief. With MobiVisor, only one software is needed to manage all devices.
All in all, the short notice and urgency of the pandemic circumstances created a need that MobiVisor was able to meet to the customer's complete satisfaction. The vaccination and its administration could be successfully digitalised. Although the introduction to the topic of MDM was rather difficult for the previously inexperienced customer, the MobiVisor team was able to be on hand with support.
Although the pandemic is not completely over, the need for mobile devices in testing and vaccination centres has decreased considerably. Therefore, the customer is now using the more than 140 MDM-managed tablets in the city administration - and the local fire brigade is also being supplied.